Cancelation Policy

Minimum Attendance

We do require a minimum attendance policy of at least three* members for our specialty classes.  If less than three* members are enrolled in the class six hours prior to the start of the class, then the class may be cancelled. If class is cancelled, a cancellation email will be sent out to all enrolled members. For early morning classes prior to 9 a.m., pre-enrollment must be completed by 10 p.m. the night before. If enrollment is under three members by 10 p.m. the following morning class will be cancelled and a cancellation notice will be sent out via email.

This policy is intended to ensure we have the resources necessary to run each class safely and effectively. Please Note: If you fail to enroll in the class and show up, you run the risk of not being able to attend the class if it is already full and will be asked to wait until the next available class.

To enroll in classes you can go to our schedule page via the website or log in to your TOPFIT account directly.  It is recommended that you save your TOPFIT dashboard to your home screen on your phone for easier access.  If you are unsure how to enroll in classes, please ask.

*Oscar Li's class requires a minimum attendance policy of at least four members for our specialty classes


LATE POLICY

If a member is late to class, they will need to check in with the coach on duty to determine if they will be able to attend class. We typically will extend a 5-10 minute grace period as long as the class is still in the middle of the group warm up, but ultimately it is at the Coaches discretion and safety assessment. If the class has commenced the skill or strength portion of the class then the member will be asked to attend the next scheduled class of the day. Members who are allowed to join the class late, will be given an alternate warm-up to be completed immediately so as not to further delay the class. The individual may also be asked to sit out of the skill or strength portion if they are late and prepare for the WOD. This policy is meant to ensure that classes run on schedule and in a safe manner. We value your safety as well as our members and coaches time, and we ask that all of our members respect this policy and make every effort to arrive on time, if not early for class. Additionally, if a member is consistently late to class and it appears they are abusing the late policy, the member will be asked to attend the next available class of the day.


Enrollment Cancellation

All members can cancel their enrollment free of charge no later than twelve hours prior to class start. After that time, a full class session will be deducted from your account. Please be sure to cancel in a timely manner to allow members on the waitlist to attend and to avoid any cancellation fees.  This is particularly important for our specialty classes that are limited in class size and often have a waitlist.